1) What is your Return Policy?
You can return an item for a refund within 15 days of delivery.
You can receive a refund of the merchandise total in your original payment method--all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note: With this option, you will be responsible for paying the carrier directly for return shipping costs and could be subject to a restocking fee to Livemaxx.
2)How do I return an item?
To set up a return, email us at firstname.lastname@example.org for prompt instructions.
3) My item arrived Damaged/Defective
We work diligently to ensure your items arrive in excellent condition, but we understand that isn’t always the case. To return or report a damaged or defective item, email us at email@example.com for prompt assistance.
4) I received an incomplete order
If you’re missing an item, it’s possible that not all of them have shipped, or that they’re being shipped from different warehouses. Contact us at firstname.lastname@example.org to resolve any ongoing issues with your order.
5) I received the wrong item
To report an incorrect item, contact us at email@example.com
6) How do I check the status of my order?
-Shipped: Your item has begun its journey to your home.
-Backordered: We're sorry, but we ran out of stock before we could fill your order. Your item will ship as soon as it is back in stock.
-Cancelled: We've canceled your item, and you won't be charged. We're sorry that this wasn't exactly right for you now.
Incorrect Billing Address: Oops! Your billing address in checkout doesn't match what the bank has on file. It's easy to fix. Just click manage payment to update. Thanks!
-Outstanding Balance: We're trying to charge you for your item but we are unable. Please click manage payment to clear your balance.
-On Hold: Either you have requested that we delay shipping your item or we have delayed shipment because we are sorting out order details and have attempted to contact you.
-Pending Shipping Address Change: As soon as the warehouse confirms your new address, we'll ship your order to you as requested.
-Pending Ship Speed Change: As soon as the warehouse confirms your new address, we'll ship your order to you as requested.
Pending Cancellation: You have requested to cancel part of your order. We are awaiting confirmation from the warehouse.
Partially Cancelled: We've canceled the parts of your order that you didn't want. Of course you will not be charged.
Partially Backordered: Parts of your order are out of stock. Sorry about that. We'll ship what's in stock now, and the rest as soon as we get it.
Pending Partial Cancellation: You have requested to cancel part of your order. We are awaiting confirmation from the warehouse.
Pending Shipment Confirmation: Unfortunately, there is a delay in your order. Please see your new estimated ship date. Sorry for the inconvenience.
Partially Shipped: Part of your order is on it's way to your doorstep! The rest will follow soon.
Waiting for Shipment: We're getting your order ready to mail. As soon as it ships, we'll send you a confirmation email.
Waiting for Shipment Confirmation: We're getting your order ready to mail. As soon as it ships, we'll send you a confirmation email.
Order is in shipping We're getting your order ready to mail. As soon as it ships, we'll send you a confirmation email.
Processing We're getting your order ready to mail. As soon as it ships, we'll send you a confirmation email.
Pending Return: We are still waiting to receive your item.
Returned (Awaiting Refund) We are processing your refund and will get it to you as soon as possible.
Return Complete (Refund Processed): Your return is finished and we've processed your refund!
Replacements/Parts Ordered: We got it. Your replacements have been ordered.
Replacements/Parts Shipped: Your replacements/parts have shipped!
Refused (Return Pending): You refused your item. We're just waiting to receive it. We're sorry this wasn't what you wanted.
Tracking: Your status will be updated by MM/DD/YYYY We're waiting to learn your tracking number. You should still expect your item to be delivered by the estimated delivery date.
7) How do I track a package?
We'll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.
8) Tracking shows "delivered" but I haven't received anything.
Occasionally, a carrier will scan a package as delivered before it arrives at the final destination. It may take an additional day or two for your package to be delivered. Contact us at firstname.lastname@example.org if you have not received your order within 2 days after the estimated delivery date.