FAQ

1) What is your Return Policy?

You can return an item for a refund within 15 days of delivery. 

You can receive a refund of the merchandise total in your original payment method--all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note: With this option, you will be responsible for paying the carrier directly for return shipping costs and could be subject to a restocking fee to Livemaxx.

 

2)How do I return an item?

To set up a return, email us at support@livemaxx.co for prompt instructions.

 

3) My item arrived Damaged/Defective

We work diligently to ensure your items arrive in excellent condition, but we understand that isn’t always the case. To return or report a damaged or defective item, email us at support@livemaxx.co for prompt assistance.

 

4) I received an incomplete order

If you’re missing an item, it’s possible that not all of them have shipped, or that they’re being shipped from different warehouses. Contact us at support@livemaxx.co to resolve any ongoing issues with your order.

 

 5) I received the wrong item

To report an incorrect item, contact us at support@livemaxx.co

 

 6) How do I check the status of my order?

-Shipped: Your item has begun its journey to your home.

 

-Backordered: We're sorry, but we ran out of stock before we could fill your order. Your item will ship as soon as it is back in stock.

 

-Cancelled: We've canceled your item, and you won't be charged. We're sorry that this wasn't exactly right for you now.

 

Incorrect Billing Address: Oops! Your billing address in checkout doesn't match what the bank has on file. It's easy to fix. Just click manage payment to update. Thanks!

 

-Outstanding Balance: We're trying to charge you for your item but we are unable. Please click manage payment to clear your balance.

 

-On Hold: Either you have requested that we delay shipping your item or we have delayed shipment because we are sorting out order details and have attempted to contact you.

 

-Pending Shipping Address Change: As soon as the warehouse confirms your new address, we'll ship your order to you as requested.

 

-Pending Ship Speed Change: As soon as the warehouse confirms your new address, we'll ship your order to you as requested.

 

Pending Cancellation: You have requested to cancel part of your order. We are awaiting confirmation from the warehouse.

 

Partially Cancelled: We've canceled the parts of your order that you didn't want. Of course you will not be charged.

 

Partially Backordered: Parts of your order are out of stock. Sorry about that. We'll ship what's in stock now, and the rest as soon as we get it.

 

Pending Partial Cancellation: You have requested to cancel part of your order. We are awaiting confirmation from the warehouse.

 

Pending Shipment Confirmation: Unfortunately, there is a delay in your order. Please see your new estimated ship date. Sorry for the inconvenience.

 

Partially Shipped: Part of your order is on it's way to your doorstep! The rest will follow soon.

 

Waiting for Shipment: We're getting your order ready to mail. As soon as it ships, we'll send you a confirmation email.

 

Waiting for Shipment Confirmation: We're getting your order ready to mail. As soon as it ships, we'll send you a confirmation email.

 

Order is in shipping We're getting your order ready to mail. As soon as it ships, we'll send you a confirmation email.

Processing We're getting your order ready to mail. As soon as it ships, we'll send you a confirmation email.

 

Pending Return: We are still waiting to receive your item.

Returned (Awaiting Refund) We are processing your refund and will get it to you as soon as possible.

 

Return Complete (Refund Processed): Your return is finished and we've processed your refund!

 

Replacements/Parts Ordered: We got it. Your replacements have been ordered.

 

Replacements/Parts Shipped: Your replacements/parts have shipped!

 

Refused (Return Pending): You refused your item. We're just waiting to receive it. We're sorry this wasn't what you wanted.

 

Tracking: Your status will be updated by MM/DD/YYYY We're waiting to learn your tracking number. You should still expect your item to be delivered by the estimated delivery date.

 

7) How do I track a package?

We'll send you a shipment confirmation email with tracking information as soon as your items leave the warehouse.

 

 8) Tracking shows "delivered" but I haven't received anything.

Occasionally, a carrier will scan a package as delivered before it arrives at the final destination. It may take an additional day or two for your package to be delivered. Contact  us at support@livemaxx.co if you have not received  your order within 2 days after the estimated delivery date.